Microsoft Surface – a modern-day engineering marvel that rivals the best in the business. These beautifully designed devices are powerhouses of performance and productivity. Designed to be a benchmark for other I.T. hardware brands, manufacturing Windows based devices, this engineering feat could only be achieved by completely reinventing some of the things that are usually taken for granted by manufacturers and technicians. That Microsoft has deployed over a dozen patents to develop the Microsoft Surface is just one example of sheer uniqueness of the brand.
However, like any other I.T. equipment, Microsoft Surface products might also need service and repairs to ensure that they perform at their peak. Taking your Microsoft Surface to non-authorized Service Centre can be detrimental as the uncertified technicians lack the understanding, training, and expertise to be able to accurately diagnose and repair the system.
Ensure Services is the exclusive Authorized Service Provider for Microsoft Surface in several countries in the GCC region including Oman, Qatar, Bahrain, Kuwait, and the UAE. Our teams have an in-depth understanding of the components, and detailed processes of diagnosing and repairing the devices. The engineers are provided exhaustive practical training on actual devices, coupled with a series of tests & certifications to further establish their knowledge and skills before they can start managing Microsoft Surface devices.
We provide remote troubleshooting to understand and resolve the issue over phone without causing any inconvenience to you. If the issue cannot be resolved remotely, then you can either deliver the unit to us for further physical diagnosis or get it delivered through our dedicated pickup and delivery service. Upon physical diagnosis, if the device is diagnosed with a software issue, then we resolve it through the required troubleshooting following by a thorough quality check process. On the other hand, if there is a hardware issue detected, such as screen flickering or heating, then we provide a full unit replacement as applicable in the warranty terms and conditions upon validation of the serial number and return of the original damage-free device along with its accessories in the box. For out of warranty products, we can either repair or replace the device with a refurbished unit, both carrying a 90-day warranty, thus providing you the comfort and confidence of using a device that is as good as new.
Our dedicated helpdesk for Microsoft Surface customers is [email protected] on which we ascertain a response within 30 minutes during business hours. You can also reach us on our toll-free helpline number dedicated for only Microsoft customers is +971 52 325 2808 to know your warranty coverage and out of warranty service offers today!